Shipping policy

Shipping Policy

Thanks for shopping with Squish World! Here's everything you need to know about how your squishies get to you.

Where we ship
We currently ship to addresses within the United States, including APO/FPO addresses.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and another with tracking once it ships.

Delivery time
Once shipped, orders typically arrive within 8–15 business days. Our products ship from our fulfillment partners, so items from the same order may arrive in separate packages on different days. Delivery estimates are not guaranteed.

Shipping costs
Shipping costs are calculated and shown at checkout before you pay.

Holiday orders
During busy seasons, carriers can run behind. For the best chance of arrival before a holiday, please order by:
- Halloween: October 15
- Christmas: December 1
We can't guarantee delivery by a specific date.

Tracking your order
Tracking information is emailed as soon as your order ships. Tracking may take 2–5 days to show movement after the label is created, which is normal.

Lost, delayed or stolen packages
If your tracking hasn't updated in 10 business days, or your package is marked delivered but you can't find it, please:
1. Check with neighbors and around your property.
2. Wait 1–2 days, as carriers sometimes mark packages delivered early.
3. Email us at squishworldofficial@outlook.com with your order number, and we'll help investigate with the carrier.

Wrong address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address entered by the customer. If you notice a mistake, email us right away and we'll do our best to update it before the order ships.

Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, email us within 14 days of delivery with a photo, and see our Refund Policy for how we make it right.

Questions?
Email us at squishworldofficial@outlook.com. We reply within 1–2 business days.